When a customer comes to me with a business challenge, I don’t just give them my immediate answer. Instead, I often tell them, “I’ve got a couple of solutions in mind, but I’d like to go back and discuss this with my team to make sure we’re recommending the best option for your business.”

In over 22 years, I’ve never had a client tell me, “No, just give me your idea.” Business owners appreciate knowing that our entire team is brainstorming and strategizing for them. We’re not a one-person shop; we’re a team of experts with diverse experiences, and we work together to think through every recommendation we make.

Tailored Solutions Start with Understanding

One thing I’ve learned over the years is that every client is different. Some are strong in accounting but weak in IT. Others might have an amazing IT team but need more support when it comes to purchasing or bookkeeping.

We take the time to understand these differences. When we recommend a solution, it’s not just about whether it works in Dynamics GP, Business Central, or any other system, it’s about whether it works for your people. We design solutions with your end users in mind, ensuring they’re practical, intuitive, and something your team can actually implement with confidence.

No Cookie Cutter Answers

Too often, I see larger partners lumping clients together, offering cookie-cutter solutions without considering the people who’ll use them. That’s not how we operate at DLD.

For us, it’s personal. Your business has unique strengths and weaknesses, and we treat you as individuals, not just another project. Every recommendation we make is tailored to your specific needs and designed to empower your team.

We go through processes internally to ensure that DLD doesn’t set up a cookie cutter template but a process in Dynamics 365 BC that will work in BC efficiently but also work for your team members.   You should not accept anything less.

Collaboration Is Key

When I bring a challenge back to my team, we look at it from every angle. Someone might suggest a workaround I hadn’t thought of, based on their experience. Sometimes, we borrow ideas from how other clients are handling something similar.  We have smart clients who come up with amazing solutions.  Clients appreciate that we share best practices while refining the solution to meet their specific requirements.

This collaboration is one of the things I love most about what we do. It’s not just about solving problems, it’s about building trust, fostering relationships, and making sure our clients feel confident in the solutions we provide.

A True Partner in Your Success

At the end of the day, our goal is simple: to be the partner you can count on. Whether it’s troubleshooting an issue or helping you plan for the future, we’re here to ensure the solutions we provide work for your systems, your people, and your business as a whole.

So when I tell you I’m going back to talk with my team, it’s because I want to give you the very best we can offer, and that’s what sets DLD apart.

Contact me (and my team) at DLD Business Solutions https://dldbsi.com/contact/