In today’s fast-paced world, Microsoft Dynamics GP and BC users need a partner they can trust, not just during office hours, but whenever they need help.

At DLD Business Solutions, we’re proud that we have been offering something that sets us apart.

We have always aimed to reply to clients within 30-minute or less when they call for support.

This means REAL Dynamics GP and BC support, to fix a support problem.

The DLD Difference

A 30-minute response time might sound too good to be true for larger Microsoft Dynamics GP or BC partners, but as a boutique firm, we make it a reality. Yet, while speed is important, it’s the quality of our support that truly matters. At DLD, we listen carefully to our clients, taking the time to understand not just their immediate issues but the bigger picture of their business needs.

Support isn’t just a task for us, it’s a cornerstone of how we build loyalty and trust. Whether it’s a quick fix or a more complex problem, we aim to provide true value in every interaction.

Going Above and Beyond (Even at Thanksgiving)

Great support isn’t always convenient, but that’s where we shine. I specifically recall a time when one of our clients called us on the Friday after Thanksgiving. Their systems were down after a server migration (That they did not communicate to me beforehand!). Technically, our office was closed, and I was traveling, but I pulled over, took the call, and spent an hour helping them overcome the hurdle.

It wasn’t a massive project, but it was priceless for them. That kind of willingness to help, even during off-hours, builds the kind of loyalty that no flashy marketing campaign can replicate.

This same commitment drives us to provide an option to handle upgrades after hours, assist with emergencies, and adapt to our clients’ needs, even when it’s outside the traditional 8-to-5 schedule. That’s what makes us a partner, not just a vendor.

Listening and Collaborating

At DLD, support is more than just fixing issues, it’s about building relationships. After resolving a problem, we always ask, “How’s your business? What are your goals?”

These conversations often uncover inefficiencies or opportunities that might otherwise go unnoticed. For example, one client revealed a recurring inventory issue in Dynamics GP during a casual conversation. That insight allowed us to recommend proactive inventory reports that helped them better anticipate customer needs.

This consultative approach ensures our clients feel heard and valued, turning every support call into an opportunity to strategize and improve.

Proactive, Not Reactive

While we’re always ready to respond to emergencies, our goal is to be proactive. We aim to offer insights, share best practices from other clients, and help businesses grow smarter and more efficiently. Whether it’s a quick troubleshooting session or a deeper conversation about long-term goals, we approach every interaction with a consultative mindset.

More Than Just a Call

Every support interaction at DLD Business Solutions comes with added value. If a solution only takes five minutes, we don’t just hang up and move on, we offer “nuggets” of advice, helpful tips, or insights tailored to the client’s situation. And we never charge extra for that time.

Our goal is for every client to feel like they’re getting more than what they called for. Support isn’t just a transaction; it’s an opportunity to strengthen partnerships and provide real value.

The Bottom Line

At DLD Business Solutions we’ve got your back when the unexpected happens. With a committed 30-minute response time, we’re ready to dive in and often resolve the issue on the spot. Need to discuss a bigger project, like custom reports? We’ll have you speaking with one of our project managers within a few hours.

What truly sets us apart is our commitment to clear and consistent communication. On the rare occasion an issue can’t be resolved immediately, you’ll never be left in the dark. We’ll keep you informed every step of the way because transparency is at the core of how we operate.

At our heart, we’re a service organization. Building loyalty isn’t just about solving problems, it’s about being there when you need us most. That’s what you can count on from us.

If you’re looking for a Dynamics GP or Dynamics 365 Business Central partner who values your business as much as you do, and will be there when you need support, let’s talk.

Contact DLD Business Solutions today at https://dldbsi.com/contact or call us at 205-533-9458. We answer the phone, because we know it could be a client calling for support!