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Microsoft Dynamics GP and CRM Deployment Services:

Needs Analysis:

Our first step is to listen to our clients on what is working and not working with their current solution.  We observe, ask questions and review a sample of data to ensure that we recommend and design the correct solution.

Solution Design:

Our qualified consultants have extensive experience in designing the solution to meet our client’s needs.  We go through and flow out processes to ensure that we set up the solution based on your industry and requirements including best practices.

Customization:

Sometimes a solution requires customization in order to ensure the most user friendly experience and the information management requires.  Our team of developers each have over twelve years of experience developing solutions to complement your Microsoft product. 

Reporting:

Our consultants realize that information contained in a good solution is of no use if management cannot access.  We strive to set up reports, views and dashboards to make it easy and intuitive for users and management to access information in a timely manner.

Implementation:

Several software implementations fail due to poor project management and buy in from critical decision makers and users of the system.  We dedicate a project manager to each implementation or project and ask that our clients appoint an internal project manager.  DLD provides implementation best practices to ensure that users understand management goals throughout setup and training. Likewise, DLD provides management real time updates including successes of their team.

Training:

Training is a vital component of implementing a working, efficient solution.  Our Microsoft Certified Professionals tailor training based on the client’s needs.  Depending on the type of training desired, delivery could include DLD classroom training, client onsite training, remote access training, webinars and recorded demos.

Support:

Ongoing support is very similar to maintenance on either a house or an automobile.  You do not want to guess on the proper way to proceed on a business critical process or issue but let the professional team of DLD Business Solutions, Inc. provide  your team the support needed.